3cx no incoming audio, It only happens with external incoming calls, outgoing and internal calls are working fine. The problem is there are no sounds when we pick up the phone. We use a Jabra Evolve 65, but the issue persist Hey all, Recently my 3CX app (iOS) has developed an issue where I receive no audio when I am on a call (either internally or externally within my company) but the person on the other end of the line is able to hear me. 15502 No audio outgoing or incoming, external and internal. Windows microphone privacy is OK. Nov 1, 2023 · Solved Sound issue with 3CX Desktop App V18 Hi, We are trying to migrate users to V18 Windows Desktop App (Version 18. 508) and we are facing to a BIG issue. I just keep saying hello and no response, when I hang up and call the customer back Nov 12, 2019 · Incoming calls are fine, outgoing calls send no audio Thread starter dmyze Start date Nov 12, 2019 Status Not open for further replies. Jan 4, 2022 · Solved Audio not going through on Windows client and Web client (For incoming and outgoing calls) magiczhen57 Jan 4, 2022 no audio on calls v18 not working Apr 6, 2023 · Hey I think I'm in the wrong category, but for some reason the forum thinks I'm on a hosted system when it's hosted on DigitalOcean. I am getting calls and receiving calls, but on Seems the issue is only with incoming audio, outbound audio works fine. We have cases open with all 3 vendors for nearly 2 days now and no progress towards a solution. Restarted services etc but still getting the same problem. I added a second SIP Trunk to 3cx. In Incomming and outbound calls, we have the ring sound, but no sound/voice once established. I've had the SIP provider check at their end and Dec 17, 2021 · No Audio on incoming and outgoing external calls to other 3CX systems Thread starter Kerckhaert | Niels Start date Jul 27, 2022 Status Not open for further replies. Dec 10, 2019 · Hi, System been running fine without any problems till this morning. 5 SP6, I am now facing an intermittent issue with 3CX external incoming calls. How can we solve this problem? Mar 31, 2025 · 3CX Audio issues Print Modified on: Mon, 31 Mar, 2025 at 8:24 AM "cant hear person calling in" "Person calling can't hear me" Check first - Is headset default in and out device? if: No - make sure headset plugged in - Mic not muted and 3CX Sees it as default in/out audio device. As a workaround currently we have to schedule How to solve 3CX PBX one-way audio or no audio issue？When using 3CX, we may encounter a one-way audio problem with calls or no audio problem at all. 5. This one is generic and came with basic instructions from the provider. Apr 6, 2021 · Phones are successfully registered, have available status in 3CX, and are able to make outgoing calls (but still without audio). We contacted 3CX support (I'm a parter), contacted our SIP provider, and also Fortinet. 8. Jun 6, 2024 · No sound on incoming calls, webclient and mobile app Hey I think I'm in the wrong category, but for some reason the forum thinks I'm on a hosted system when it's hosted on DigitalOcean. I am getting calls and receiving calls, but on incoming. If we restart all 3CX services it will work again for a week or so. V 15. Before the problems appeared we haven't changed anything (only the 3CX server was probably updated - it is done automatically), but now we made sure that all systems/devices are up to date (IP Phones, network devices). Jan 5, 2018 · Hi, All of my incoming calls sound like the customer is not there. Nov 12, 2018 · Hi spice heads, After upgrading to 3CX version 15. Customer is losing approx $1500/hr with the phones being down. I've ran the firewall test which completes ok.
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